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The Importance of a Strong Brand Platform: If You Don’t Create Your Purpose, Others Will Create it for You

As documented in a recent study, businesses that have a clear and evident stated brand story and brand values have a 30% increase in customer satisfaction (as rated by NPS – Net Promoter Score). 

Today we have a great partner and good friend of mine, Mel Walz from eCollective whose purpose in life is to create more effective brand strategies through a strong brand platform, messaging and overall interactions with customers. 

https://www.buzzsprout.com/2323133/episodes/16419473

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